FAQ

BLUUM

FAQ

WHAT IF I DID A CUSTOM ORDER?

Details for custom orders can be sent to: [email protected] 

Once we have received details, we will send an email back confirming your order.


I MADE MY FIRST PURCHASE. HOW WILL I BE ABLE TO RECEIVE MY DISCOUNT CODE FOR MY NEXT PURCHASE?

To receive your discount code, please send an email with your order information at: [email protected]

If you do not see the email, please check your spam folders and filters.


MY COUNTRY ISN'T ON THE DROP DOWN MENU - HOW DO I GO ON ABOUT PROCESSING AN ORDER?

We are committed to shipping to customers worldwide. If your country is not listed, please send us an email at: hi.bluum@gmail.com

We will see if we are able to add your country to our worldwide shipping list or let you know when we are able to do so.


I ENTERED MY 10% OFF FIRST PURCHASE CODE AT CHECKOUT BUT IT DID NOT DEDUCT MY DISCOUNT.

The 10% welcome code can only be used once per customer. Please make sure you have not used the code before. If you are still having trouble, please contact: hi.bluum@gmail.com